Terms of Service

These terms are between Inventrixo, company number (“Inventrixo”, “we”) and the person or business that subscribes to the service (“you”).

By creating an account or using Inventrixo you accept these terms. Our Privacy Policy and, where we process personal data on your behalf, our Data Processing Agreement form part of them.

Inventrixo is a business service. It is not sold to consumers, and statutory consumer rights that depend on being a consumer will not apply. Nothing here affects rights you have that cannot be excluded by contract.

Inventrixo provides point-of-sale, inventory management and repair tracking, in two forms that you may use either or both of:

• The web application, which we host. Your records are stored on our servers.
• The desktop application, which runs on your own computer and stores your records locally in an encrypted file. It works without an internet connection.

We may add, change or remove features. We will not remove a feature that is material to how you use the service without giving you reasonable notice, and if a removal makes the service substantially less useful to you, you may cancel and receive a pro-rata refund of prepaid fees.

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account, and for keeping credentials secure. Enable two-factor authentication if the option is available to you.
• You are responsible for the staff accounts you create, and for setting each one's role appropriately.
• Tell us promptly if you believe your account has been accessed without authorisation.
• One subscription covers the number of devices and users stated in your plan. Sharing a single subscription across separate businesses is not permitted.

Subscriptions are billed in advance on the cycle you choose and renew automatically until cancelled. Payment is taken by our payment provider, who acts as merchant of record; card details are entered on their hosted page and we never see them.

• A free trial, where offered, runs for the stated period and needs no payment details. One trial per device.
• You can cancel at any time. Cancellation takes effect at the end of the current billing period and you keep access until then.
• We do not give pro-rata refunds for a period you have already started, except where these terms say otherwise or the law requires it.
• We may change prices, but not for a period you have already paid for. We will give at least 30 days' notice before a change affects your renewal.
• Prices are exclusive of any sales tax or VAT unless stated otherwise; the correct tax for your jurisdiction is added at checkout.

We think you are entitled to know this in advance rather than discover it, so here is exactly what happens if a payment fails or you stop paying. The desktop application steps down in stages:

• While payment is late (grace period). Everything continues to work except the AI features, which are paused. You can still sell, take repairs and manage inventory as normal.
• Once the grace period ends. The application becomes read-only. You can no longer record new sales, products or repairs.
• What you never lose. Your existing records remain fully accessible. You can view them, search them, reprint receipts and repair labels, export everything, and take an encrypted backup — indefinitely, whether or not you ever pay us again.

We will not hold your data hostage.Your shop's records are yours, and your ability to read and remove them from our software does not depend on your account being in good standing. Paying restores write access immediately.

For the hosted web application, access to the service ends when the subscription ends. We will provide an export of your data on request, and will retain it for the period in section 9 of the DPA before deleting it, so ask before that period expires.

You own the data you put into Inventrixo. We claim no ownership of it and acquire only the limited licence needed to host, process and display it in order to provide the service to you.

We will not use your business records or your customers' personal data to train AI models, to build or improve products for others, or for marketing. Where we process personal data on your behalf we do so as your processor, on the terms of the DPA.

You are responsible for the lawfulness of what you enter, and for having told your own customers what you do with their information.

You must not:

• Use the service unlawfully, or to store or transmit unlawful content.
• Attempt to circumvent licensing, access controls, usage limits or billing.
• Reverse engineer, decompile or attempt to extract source code, except to the extent the law expressly permits.
• Resell, sublicense or provide the service to a third party as your own, without our written agreement.
• Interfere with the service's operation or security, or attempt to access another customer's data.
• Use automated means to place unreasonable load on the service.

If you breach this section we may suspend access. Where the circumstances allow it, we will warn you first and give you a chance to put it right.

Some features use artificial intelligence — the assistant, product suggestions, and repair diagnosis among them. They are optional; the rest of the product works without them.

AI output can be wrong. It is a suggestion, not advice, and not a substitute for your own judgement. Do not rely on it for pricing decisions, tax treatment, diagnostic conclusions or anything else with consequences, without checking it. We are not liable for a decision you take on the basis of AI output.

Using an AI feature sends your question, and the shop context needed to answer it, to our AI provider. The Privacy Policy sets out who that is and where they are.

Inventrixo can print to receipt and label printers, open a cash drawer, and read barcode scanners, by implementing the standard command sets those devices publish. We do not manufacture, supply or warrant any hardware.

Whether a particular printer or scanner works depends on that device, its firmware, its drivers and your operating system. We describe compatibility to the best of our knowledge, but we cannot guarantee any specific device will work, and a device that does not work is not a defect in the service.

We aim to keep the hosted service available and reliable, and we work to keep it so. We do not currently offer a contractual uptime guarantee, and we would rather say that than imply one.

The desktop application is designed to keep working without our servers, which is the point of it. Its availability does not depend on ours.

Support is provided by email at support@inventrixo.com. We aim to reply to every support email within one working day.

We provide the service with reasonable skill and care. Beyond that, and to the extent the law permits, the service is provided as is: we do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose you have not told us about.

You are responsible for your own records. Inventrixo is not an accounting or tax advice service. Its tax calculations follow the rate and region you configure, and it is your responsibility to configure them correctly and to verify your returns. Keep your own backups — the product gives you the tools to, and we would rather you used them.

Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, and to the extent the law permits:

• Neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings.
• Our total liability arising in any 12-month period is limited to the fees you paid us in that period.

You may cancel at any time. We may terminate for material breach that you do not remedy within 14 days of us telling you about it, or immediately where the breach is a serious misuse under section 7.

We may also stop offering the service entirely. If we do, we will give you at least 90 days' notice, refund prepaid fees for the unused period, and make sure you can export everything before shutdown. Where practical we will provide a way to keep using the desktop application with your existing data.

• We may update these terms. For a material change we will give at least 30 days' notice by email, and you may cancel before it takes effect if you do not accept it.
• You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition or sale of the business, and will tell you if we do.
• If a provision is unenforceable, the rest stands.
• Failing to enforce a term is not a waiver of it.
• These terms are the entire agreement between us on this subject.

Where a dispute cannot be resolved between us, it will be governed by the law of the jurisdiction in which Inventrixo is established, and we will tell you which that is on request.

Questions about these terms: support@inventrixo.com.